Tuesday, December 25, 2012

NY BBB not able to proceed


I had filed a complaint earlier with the NY BBB.
After a couple of back and forths, they indicated that no more can be done their end. Instead they asked to pursue other agencies. Here is text of letter.
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Dear D.krishna Murthy :

This is in reference to your complaint against Bombay Tours Inc..  Your complaint was assigned ID 9304620.

Your BBB has tried to present your complaint to Bombay Tours Inc. in an attempt to resolve this matter to your mutual satisfaction.  Unfortunately, despite our efforts, we have received no response to your complaint.  We attempted to contact Bombay Tours Inc. through written correspondence twice on your behalf, but we must now close this matter in our files.  This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute.
You may now want to pursue this matter through an alternative resource. To view a list of agencies you may wish to contact for additional assistance, please visit: http://our.bbb.org/NYC/Public/Agency/.
Your BBB helps settle many marketplace disputes between consumers and businesses, but please understand that we are not an enforcement agency and we cannot compel a business to settle your complaint in a particular way, nor can we compel them to respond.  BBB mediation is a voluntary process requiring the good faith and willing participation of both parties to a dispute.

The firm’s failure to respond to your complaint will be reflected in its BBB record.  A firm’s rating may be affected by its failure to answer even one complaint.  Your experience may, therefore, alert other inquirers seeking information through the BBB.

Please feel free to contact us with any further questions.

Sincerely,

Esmond Brown
Mediator
Phone: (212) 358-8024

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